Sharath Chandra Macha, Sr. Lead Software Engineer, CBRE Inc., Texas, USA

Title of the Talk :
Intelligent Enterprise: Gen AI, Cloud, and ServiceNow at the Cutting Edge of Optimization

Abstract of Talk:
As businesses face increasing complexity across operations, supply chains, and customer engagement, the convergence of Generative AI, Conversational AI, and cloud computing offers a transformative path forward. This keynote explores how ServiceNow’s AI-powered platform is enabling organizations to optimize workflows, automate decision-making, and reimagine supply chain resilience. With innovations like the AI Agent Fabric, AI Control Tower, and Workflow Data Fabric, ServiceNow is delivering a new class of intelligent automation—capable of orchestrating autonomous agents across cloud ecosystems and enterprise Environments. From predictive analytics to conversational interfaces, we’ll examine how cutting-edge AI is driving real-time optimization in logistics, procurement, and service delivery.

Bio : Sharath Chandra Macha is a Senior Lead Software Engineer and Associate Architect at CBRE Inc., providing technical and strategic leadership for enterprise ServiceNow platforms, IT service management automation, and AI/ML integration. With over 10 years of experience, he has led high-impact enterprise IT projects, transformed complex workflows into scalable solutions, and mentored engineering teams to drive operational excellence.

He has authored 11 peer-reviewed publications in AI, machine learning, blockchain, and robotics, and the book “Harnessing: Artificial Intelligence to Revolutionize Robotics”. His work has earned 9 international awards, including Best Researcher, Best Innovation, and Best Paper Awards, and he holds 5 registered UK patents.

An active contributor to the IEEE community, Sharath has served as a keynote speaker and session chair at multiple international conferences, completed over 40 peer reviews for journals and conferences, and participates in professional meetups in the DFW area. His expertise spans enterprise IT architecture, intelligent automation, AI-driven workflows, and technology leadership, making him a recognized leader in both industry and research